FAQS
We want to prevent any issues that may come up as you browse through our collection. That’s why we’ve provided answers to some of our most frequently asked questions, which are listed below.
WHAT IS YOUR REFUND POLICY?
Once a customer has indicated a desire to proceed with the building or customization process of a piece(s) of furniture there will be no refund. However if you change your mind after making payment but before the customization process begins feel free to notify our staff at the earliest possible convenience that you no longer wish to purchase our products, a refund for the full amount will be sent to you.
WHAT ARE THE PAYMENT OPTIONS?
Escrow
All payments made to furniture will be made through Escrow.com. An international escrow service provider.
WHAT TO DO IF THERE IS A PROBLEM WITH SHIPPING?
Customers will be kept informed at each step of the shipping process, from factory to doorstep. All pieces will be shipped directly to the address(s) provided by the customer. If any item is lost or damaged during the shipping process a full refund will be offered to the customer.
PAYMENT PLANS
Flexible payment options are available for all items on the site. After selecting an item please contact a sales representative to arrange a payment plan that is convenient for you. After the building process begins however, a refund will not be provided, regardless of circumstance.
CUSTOMIZATION PROCESS
Please see the Customization page for more information. The length of time for completion of a furniture item varies, however, the lead time is usually 8 - 12 weeks.